SHIPPING POLICY
12.01.2020 | TopCraftLife

How long does it take to receive my order?

All EU orders are delivered within 7-12 business days. 

For international orders, delivery times are 12-30 business days via DHL, or Fedex  and other International Shipping. We are not responsible for duty & taxes incurred in the destination country. 

Where is my order coming from?

All orders ship from our distribution center in Hong Kong WareHouse.

Where can I track my order?

You will receive an email with a tracking number when your order is shipped. Simply click on "TRACKING MY ORDER" and you will be taken to the tracking page.

My package has been marked as delivered but I haven't received. Can you please reship?

Unfortunately, that is not something we can assist with. If a package has been marked as delivered by the postal carrier, we are not able to issue a replacement unless the shipment is being returned to us. We suggest getting in touch with the postal service directly. 

Do you ship Worldwide? 

Yes, except the following OFAC countries: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.